This page says exactly how SiteWalk Pro protects what your team records on a walk — and, just as plainly, what we don’t claim. Everything here matches our Privacy Policy, which is the binding version.
Last reviewed September 21, 2026.
Access follows how a property management company actually works. There is no public sign-up: SiteWalk Pro issues a company’s first administrator account, and every other account is an invitation from inside that company.
Sees every property in the company. The only role that can change someone’s role, remove them, or delete a property.
Walks properties, logs issues, and produces documents for the properties assigned to them — all of them, or the specific ones the administrator chose. May add on-site staff to a property they manage, and no one else.
Walk and log issues on the properties they were invited to. They don’t add properties or produce documents.
Never sign in. You download the packet or work order and send it from your own email; a vendor has no account and no view into your workspace.
Receive the reports you send them. SiteWalk Pro never contacts an owner on its own.
Every company’s buildings, issues, photos and people are separated by row-level security policies that live inside the database. A bug in the application cannot reach past them, because the database refuses the query.
We test that rather than assume it. A standing test signs in as one company and attempts to read and to write another company’s records — it has to fail at both — and we run it against the database whenever we change how data is stored.
Walk photos, site plans and aerials sit in private storage. The app displays them through signed links that expire after one hour, so a copied link stops working and nothing is reachable by URL alone.
Billing is handled entirely by Stripe. We keep your plan, your properties’ square footage and count, and Stripe’s customer reference. Card details never touch our systems.
Error monitoring records technical logs — what failed and where — never issue text, names or photos. Access to production systems is limited to authorized SiteWalk Pro personnel and contractors bound by confidentiality obligations.
We don’t run our own servers. Your data is held and processed by a small set of established infrastructure providers under data-processing agreements. We’ll update this list before adding anyone new.
| Service | What it handles | Where |
|---|---|---|
| Supabase | Accounts, database, and photo storage. SOC 2 Type II and ISO 27001 certified. | United States |
| Vercel | Hosting and delivery of the application | United States |
| Backblaze B2 | Encrypted off-site backup copies of the images we store; never names, issues, or notes | United States |
| Mapbox | Turning property addresses into map coordinates and fetching aerial imagery — addresses only, sent from our server | United States |
| Stripe | Payment processing | United States |
| Sentry | Error monitoring — technical logs only, never walk data or photos | United States |
| Brevo | Sending notification emails (name, issue title, link — never photos) | European Union |
Every piece of a customer’s property data stays in the United States. The one European provider sees an email envelope.
Security pages are where companies round up. We’d rather you know exactly where the line is.
Send them over. A security questionnaire, a specific control, a request for our providers’ certifications — we answer directly, in writing, from the people who built the product.
Read the Privacy Policy and Terms of Service.